Faqs

FAQS

FAQs

What Kind of Service Do You Offer?

Belle Casa offers the same housekeeper to come to your home on a weekly basis to undertake cleaning and/or ironing services.

Are Your Housekeepers Insured?

All our housekeepers are covered for public liability and personal injury.

How Do You Select Your Housekeepers?

Very carefully and very thoroughly! The majority of our housekeepers come via word of mouth. All potential housekeepers are interviewed in their own homes and references are obtained and followed up prior to any allocation of work. Only when we are 100% satisfied are the housekeepers entered onto our database.

How Long Will It Take to Allocate My Housekeeper?

Between 3 and 10 working days.

Can I Specify the Day My Housekeeper Comes?

Yes, you can select any time and any day between Monday 8:00 a.m. and Friday 5:00 p.m. Weekends are available, however the selection of housekeepers is limited.

What Cleaning Tasks Are Covered?

Our housekeepers are insured to cover any housework you require in the boundaries of your house. Please be aware that we are not insured for any work required outside of the home.

What Happens If My Housekeeper Doesn’t Turn Up?

We will endeavour to find you a replacement housekeeper if you so require. The company has a pool of ‘floating housekeepers’ who are on call to cover events such as this. It may be that your regular housekeeper is ill and has failed to notify us. A quick telephone call to the office will rectify this situation.

Does the Service Continue if My Housekeeper Goes on Holiday?

Yes, if you require it. With our pool of ‘floating’ housekeepers, continuance of the service can be maintained if you prefer.

How Do I Proceed with Engaging Your Services?

To make an appointment at a time suitable to you for one of our representatives to visit your home, please contact us by telephone or send us an email. This appointment lasts approximately 30 minutes.

Contact us if you have any further questions regarding our domestic cleaning services in Ashford, Kent.

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